Return Policy

Returns: All Returns will be subject to a 10% Re-Stocking fee. All returns must be returned in original, undamaged Toyota/Lexus packaging. No shipping labels can be affixed to any factory Toyota packaging. Please box all returns in a secondary box.  Prior authorization by management must be provided for any unusual circumstance and a Return Authorization Number provided to the customer. There are no new returns on electrical items. There are no returns done on internal engine parts to include crank and main bearings, piston rings and rod bearings. No returns on any order over 30 days old from the date of order.

Orders returned that were shipped for "FREE": The cost of original shipping to you will be deducted from the price of the returned part or parts.

Any item refused at delivery and returned will have additional shipping charges taken out of their return. UPS bills their shipper additional shipping charges on all orders that are refused.

Shipping charges will not be refunded on orders that are returned for a refund.

Parts Warranty: All genuine Lexus parts have a one year warranty from date of purchase. Any part that fails within the first year must be brought to a local Lexus dealer still installed on the vehicle. The Lexus dealer will inspect and troubleshoot the issue and determine if it is an actual warranty issue. Mylexparts.com will only replace a part that fails under warranty, we will not pay any labor claims.