Return Policy

Ship to:

LPW

300 Automall dr

Roseville Ca 95661

All returns require a RMA #. Please use your original order # as your RMA #

No returns on any part $10 or less

Returns: All Returns will be subject to a 10% Re-Stocking fee. All returns must be returned in original, undamaged Toyota/Lexus packaging. No shipping labels can be affixed to any factory Toyota packaging. Please box all returns in a secondary box.  Prior authorization by management must be provided for any unusual circumstance and a Return Authorization Number provided to the customer. There are no new returns on electrical items. There are no returns done on internal engine parts to include crank and main bearings, piston rings and rod bearings. No returns on any order over 30 days old from the date of order.

Orders returned that were shipped for "FREE": The cost of original shipping to you will be deducted from the price of the returned part or parts.

Any item refused at delivery and returned will have additional shipping charges taken out of their return. UPS bills their shipper additional shipping charges on all orders that are refused.

Shipping charges will not be refunded on orders that are returned for a refund.

Any order being shipped to a freight forwarder and being shipped out the Unites States is not returnable for any reason. 

We will not be responsible for any order placed without a VIN number entered into the shopping cart. We use the Vin number to verify part fitment to your specific vehicle. 

Any order over $200 must be shipped to the billing address of the credit card. Billing and shipping address must match for orders over $200.

Parts Warranty: All genuine Lexus parts have a one year warranty from date of purchase. Any part that fails within the first year must be brought to a local Lexus dealer still installed on the vehicle. The Lexus dealer will inspect and troubleshoot the issue and determine if it is an actual warranty issue. Mylexparts.com will only replace a part that fails under warranty, we will not pay any labor claims.