300 Automall dr
Roseville Ca 95661
All returns require a RMA #. Please message us for the RMA #.
Returns: All Returns will be subject to a 10% Re-Stocking fee. All returns must be returned in original, undamaged Toyota/Lexus packaging. No shipping labels can be affixed to any factory Toyota packaging. Please box all returns in a secondary box. Prior authorization by management must be provided for any unusual circumstance and a Return Authorization Number provided to the customer. There are no new returns on electrical items. There are no returns done on internal engine parts to include crank and main bearings, piston rings and rod bearings. No returns on any order over 30 days old from the date of order.
Orders returned that were shipped for "FREE": The cost of original shipping to you will be deducted from the price of the returned part or parts.
Any item refused at delivery and returned will have additional shipping charges taken out of their return. UPS bills their shipper additional shipping charges on all orders that are refused.
Shipping charges will not be refunded on orders that are returned for a refund.
Any order being shipped to a freight forwarder and being shipped out the Unites States is not returnable for any reason.
We will not be responsible for any order placed without a VIN number entered into the shopping cart. We use the Vin number to verify part fitment to your specific vehicle.